Recent advances in single cell transcriptomics make it possible to examine the gene expression profiles of thousands of individual cells, providing unprecedented insights into tissue heterogeneity, development and pathogenesis. Since 2015, the Harvard Chan Bioinformatics Core (http://bioinformatics.sph.harvard.edu) has worked closely with the Harvard Medical School (HMS) Single Cell Core (https://iccb.med.harvard.edu/single-cell-core) to standardize data analysis for the InDrop droplet barcoding system and attempt to address demand for single cell analyses within the Harvard community. Here we describe our approach to building single cell analytical expertise and infrastructure through our partnership with the Single Cell Core and multiple research labs. We outline the challenges we faced and our current best practices for data analysis. Our pipeline, implemented within the bcbio-nextgen framework (https://bcbio-nextgen.readthedocs.io/), handles multiple UMI schemes to accommodate different single cell technologies (e.g. Drop-seq, Seq-well, Bio-Rad ddSeq, 10X, etc.). We also describe our approach to managing single cell projects, with their long and iterative analysis timelines, increased complexity, and requirement for rigorous experimental design, data management, computing infrastructure and methods evaluation. Due to these factors, we have expanded our bioinformatics training program to include single cell RNA-seq. With this program, we hope to develop analysis expertise within the community and an understanding of the methods and intricacies inherent to the technology - ultimately leading to better designed and more successful single cell RNA-seq experiments.